事件历史记录

事件
上次更新
[Synology Update] Service Unstabled Due to Unexpected Requests from 2024-04-02 17:35:00 UTC +08:00 to 2024-04-03 18:01:00 UTC +08:00
2024-04-03 19:01:47 ( UTC +08:00 )

Resolved - The incident has been resolved.

2024-04-03 19:01:47 ( UTC +08:00 )

Monitoring - A fix has been implemented and we are monitoring the results.

2024-04-03 18:51:12 ( UTC +08:00 )

Monitoring - A fix has been implemented and we are monitoring the results.

2024-04-03 18:48:09 ( UTC +08:00 )

Monitoring - A fix has been implemented and we are monitoring the results.

2024-04-03 18:47:41 ( UTC +08:00 )

QuickConnect scheduled server upgrade from 2024-03-28 09:00:00 UTC +08:00 to 2024-03-28 11:00:00 UTC +08:00
2024-03-28 11:00:36 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2024-03-28 11:00:00 ( UTC +08:00 )

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2024-03-28 09:00:00 ( UTC +08:00 )

Scheduled - QuickConnect service is scheduled to undergo a server upgrade on March 28, 2024, from 9:00 a.m. to 11:00 a.m. (GMT+8). During this period, there may be a 2-minute interruption in QuickConnect ID registration or new connections, but existing users' service won't be affected.

2024-03-27 16:44:27 ( UTC +08:00 )

DDNS service scheduled server upgrade from 2024-03-28 09:00:00 UTC +08:00 to 2024-03-28 11:00:00 UTC +08:00
2024-03-28 11:00:36 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2024-03-28 11:00:00 ( UTC +08:00 )

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2024-03-28 09:00:00 ( UTC +08:00 )

Scheduled - DDNS service is scheduled to undergo a server upgrade on March 28, 2024, from 9:00 a.m. to 11:00 a.m. (GMT+8). During this period, there may be a 2-minute interruption in DDNS registration or new connections, but existing users' service won't be affected.

2024-03-27 16:46:24 ( UTC +08:00 )

QuickConnect service is scheduled to undergo a server upgrade from 2024-02-29 09:00:00 UTC +08:00 to 2024-02-29 15:00:00 UTC +08:00
2024-02-29 17:55:58 ( UTC +08:00 )

Scheduled - QuickConnect service is scheduled to undergo a server upgrade on February 29, 2024, from 9:00 a.m. to 15:00 p.m. (GMT+8). During this period, there may be a 2-minute interruption in QuickConnect ID registration, but currently registered users' services will not be affected.

2024-02-29 17:51:06 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2024-02-29 15:00:00 ( UTC +08:00 )

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2024-02-29 09:00:00 ( UTC +08:00 )

Synology Account Service Unstable from 2024-02-17 04:43:00 UTC +08:00 to 2024-02-17 08:55:00 UTC +08:00
2024-02-17 10:18:02 ( UTC +08:00 )

Resolved - The incident has been resolved.

2024-02-17 10:18:02 ( UTC +08:00 )

QuickConnect service is unstable due to network outage of ISP from 2023-12-22 04:53:00 UTC +08:00 to 2023-12-22 09:10:00 UTC +08:00
2023-12-22 15:06:19 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-12-22 15:06:19 ( UTC +08:00 )

Synology Account Service Unstabled from 2023-12-21 04:25:00 UTC +08:00 to 2023-12-21 06:05:00 UTC +08:00
2023-12-21 11:42:41 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-12-21 11:42:41 ( UTC +08:00 )

DDNS service is unstable due to network outage of ISP from 2023-11-09 00:26:00 UTC +08:00 to 2023-11-09 00:40:00 UTC +08:00
2023-11-09 09:28:23 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-11-09 09:28:23 ( UTC +08:00 )

Identified - The issue has been identified and a fix is being implemented.

2023-11-09 00:42:50 ( UTC +08:00 )

[Synology Update] Service Unstable due to data volume abnormal from 2023-10-27 17:45:00 UTC +08:00 to 2023-10-28 13:15:00 UTC +08:00
2023-10-28 14:10:57 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-10-28 14:10:57 ( UTC +08:00 )

[Synology Update] Service Unavailable from 2023-10-14 18:55:00 UTC +08:00 to 2023-10-16 09:40:00 UTC +08:00
2023-10-16 10:05:06 ( UTC +08:00 )

Resolved - Update service is unavailable due to database connection problem

2023-10-16 10:04:31 ( UTC +08:00 )

[DDNS] DDNS Service Instability Due to Network Issues from 2023-10-14 16:30:00 UTC +08:00 to 2023-10-14 18:30:00 UTC +08:00
2023-10-14 19:20:10 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-10-14 19:20:10 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-10-14 17:57:13 ( UTC +08:00 )

[DDNS] DDNS service is unavailable due to caching server connectivity issues from 2023-10-06 01:46:00 UTC +08:00 to 2023-10-06 09:43:00 UTC +08:00
2023-10-06 09:49:29 ( UTC +08:00 )

Resolved - "Synology DDNS service experienced a connectivity issue with its cache server but is now fully restored and operational."

2023-10-06 09:49:29 ( UTC +08:00 )

Synology Account Service Unstabled Due to Unexpected Requests from 2023-08-28 13:10:00 UTC +08:00 to 2023-08-28 13:45:00 UTC +08:00
2023-08-28 13:48:45 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-08-28 13:48:45 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-08-28 13:45:24 ( UTC +08:00 )

CDN malfunction, Package Center and DSM update service would be affected. from 2023-07-28 08:00:00 UTC +08:00 to 2023-07-31 11:00:00 UTC +08:00
2023-08-14 09:58:28 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-08-11 15:19:18 ( UTC +08:00 )

DDNS service is unstable due to network outage of ISP from 2023-08-09 17:56:00 UTC +08:00 to 2023-08-10 00:01:00 UTC +08:00
2023-08-10 08:55:37 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-08-10 08:55:37 ( UTC +08:00 )

Identified - The issue has been identified and a fix is being implemented.

2023-08-09 20:08:59 ( UTC +08:00 )

Identified - ISP is actively working to mitigate this issue.

2023-08-09 20:05:36 ( UTC +08:00 )

[QuickConnect] QuickConnect relay service is unavailable in SG region and US region due to ISP maintenance from 2023-07-28 17:11:00 UTC +08:00 to 2023-07-29 20:51:00 UTC +08:00
2023-08-07 16:41:04 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-08-07 16:39:15 ( UTC +08:00 )

Synology Account global site is under maintenance from 2023-07-22 08:00:00 UTC +08:00 to 2023-07-22 16:43:00 UTC +08:00
2023-07-22 16:43:54 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-07-22 16:43:54 ( UTC +08:00 )

Monitoring - A fix has been implemented and we are monitoring the results.

2023-07-22 07:21:11 ( UTC +08:00 )

Active Insight temporarily unavailable from 2023-07-18 19:08:00 UTC +08:00 to 2023-07-18 22:00:00 UTC +08:00
2023-07-19 10:14:22 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-07-19 10:14:22 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-07-18 19:08:58 ( UTC +08:00 )

Synology Account China site is unstable from 2023-07-11 13:14:00 UTC +08:00 to 2023-07-14 14:00:00 UTC +08:00
2023-07-11 14:40:01 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-07-11 14:40:01 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-07-11 13:19:10 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-07-11 13:15:15 ( UTC +08:00 )

Active Insight temporarily unavailable from 2023-07-05 17:00:00 UTC +08:00 to 2023-07-05 23:00:00 UTC +08:00
2023-07-06 18:01:15 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-07-05 23:00:00 ( UTC +08:00 )

Synology Account temporarily unavailable from 2023-06-25 09:50:00 UTC +08:00 to 2023-06-25 13:01:00 UTC +08:00
2023-06-25 13:29:18 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-06-25 13:29:18 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-06-25 10:34:07 ( UTC +08:00 )

Investigating - we are currently investigating this issue

2023-06-25 10:18:15 ( UTC +08:00 )

Synology Account China site is under maintenance from 2023-06-17 08:00:00 UTC +08:00 to 2023-06-17 10:17:00 UTC +08:00
2023-06-17 10:20:00 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-06-17 10:20:00 ( UTC +08:00 )

Identified - The issue has been identified and a fix is being implemented.

2023-06-17 07:56:09 ( UTC +08:00 )

[DNS][FR / OR Region] DNS Service Overwhelmed from 2023-06-05 10:07:00 UTC +08:00 to 2023-06-05 10:23:00 UTC +08:00
2023-06-05 11:36:34 ( UTC +08:00 )

Resolved - The incident has been resolved

2023-06-05 11:36:34 ( UTC +08:00 )

Investigating - Synology DNS is currently being overwhelmed by a large number of queries. As a result, it is unable to provide stable services.

2023-06-05 10:36:27 ( UTC +08:00 )

Synology Account Cannot Login through Website from 2023-05-12 14:07:00 UTC +08:00 to 2023-05-12 14:13:00 UTC +08:00
2023-05-12 14:13:34 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-05-12 14:13:34 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-05-12 14:10:30 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-05-12 14:09:38 ( UTC +08:00 )

[Synology Update] Service Down from 2023-05-08 06:20:00 UTC +08:00 to 2023-05-08 08:15:00 UTC +08:00
2023-05-09 09:22:55 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-05-09 09:20:40 ( UTC +08:00 )

Synology Account China Site Is Temporarily Unavailable from 2023-05-04 15:05:00 UTC +08:00 to 2023-05-04 15:12:00 UTC +08:00
2023-05-04 15:12:11 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-05-04 15:12:11 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-05-04 15:06:52 ( UTC +08:00 )

Synology Account Temporarily Unavailable from 2023-04-07 15:51:00 UTC +08:00 to 2023-04-07 19:03:00 UTC +08:00
2023-04-07 19:03:54 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-04-07 19:03:54 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-04-07 15:53:26 ( UTC +08:00 )

[DDNS] DDNS service is unstable due to server overloading from 2023-03-19 20:39:00 UTC +08:00 to 2023-03-19 21:40:00 UTC +08:00
2023-03-19 21:41:18 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-03-19 21:41:18 ( UTC +08:00 )

[Synology Account] Upgrading service from 2023-03-19 08:30:00 UTC +08:00 to 2023-03-19 11:30:00 UTC +08:00
2023-03-19 11:30:30 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2023-03-19 11:30:00 ( UTC +08:00 )

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2023-03-19 08:30:00 ( UTC +08:00 )

Scheduled - We will be undergoing scheduled maintenance during this time.

2023-03-17 13:32:43 ( UTC +08:00 )

Scheduled - We will be undergoing scheduled maintenance during this time.

2023-03-17 13:32:02 ( UTC +08:00 )

[Synology Account] Service outage from 2022-12-09 08:38:59 UTC +08:00 to 2022-12-09 09:50:55 UTC +08:00
2022-12-09 09:50:55 ( UTC +08:00 )

Resolved - This incident has been resolved.

2022-12-09 09:50:55 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2022-12-09 08:38:59 ( UTC +08:00 )